FAQ

  • Who are we?

    Falcon Analytical was founded out of a shared frustration with Malvern Panalytical’s lack of quick, efficient and cost effective solutions to meet our customers demanding service needs.

  • What specific XRF systems do you support?

    DescrWe support a wide range of Malvern PANalytical and legacy Philips Analytical XRF systems,  
     including the Zetium, Axios, Epsilon, MagiX, and MiniPal series. If you don't see your model listed,  
     please contact us to discuss your needs.


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  • My XRF system is down and I'm facing long delays from the OEM. How can Falcon help?

    Contact us immediately. Our core mission is to provide a rapid response to minimize your  
     operational downtime. Because we are a focused and efficient team, we can often provide faster  
     diagnostics and service than the OEM, getting you back online without the long wait.

  • What makes your service a faster alternative to the OEM?

    As a nimble and specialized organization, we are free from the bureaucracy and long wait times  
     common with large manufacturers. Our experienced engineers can often diagnose issues and source  
     necessary parts more efficiently, minimizing your downtime and getting your lab back to full  
     operation quickly.

  • How do you ensure the quality of parts used during repairs?

    We source high-quality parts and components that are rigorously tested to meet or exceed  
     original factory specifications. Our focus is on ensuring the long-term reliability and peak  
     performance of your XRF system after our service is complete.

  • Do you only service older, "End-of-Life" (EOL) XRF systems?

    No, we provide expert service for the full range of Malvern Panalytical XRF systems, including  
     modern instruments. We offer a cost-effective, responsive alternative for newer equipment and  
     specialize in extending the life of legacy and EOL systems that the manufacturer no longer supports.